Q: Does The RedX do anything to help its customers understand which phone numbers are on the U.S. National Do Not Call Registry?

A: Yes. As a service to our customers, all phone numbers are compared against the U.S. "Do Not Call Registry" database. If a match is found, the phone number will be indicated as being a part of the Do Not Call Registry. For more information about the U.S. Do Not Call Registry see U.S. Do Not Call Registry.

Q: May I install the Roledx Lead Management software on more than one computer?

A: Yes

Click here to download

Q: Can I synchronize the information in the Roledx on two computers?

A: You can only synchronize the Roledx on two computers. You need to edit one Roledx at a time.

This is the process:

Backup & Restore Tutorial

Q: What is the minimum speed requirement for my computer to run the Roledx?

A: We recommend at least a 800 Mhz processor (1 Ghz = 1000 Mhz) and at least 512 MB of RAM. To find out the specs on your computer, right-click on "My Computer" then click on "Properties."

Q: What version of Windows do I need in order to run the Roledx?

A: You must have at least Windows 98, we recommend Windows 2000 or later.

Q: Can I run the Roledx on a Mac?

A: The RolEDX does not work with Mac OS. However, if you have an emulator, virtualization, or are running Windows on your Mac, the RolEDX works well.

Here are links to some providers of these services:

Parallels
Virtual PC

Q: Does the RolEDX support handheld devices?

A: No. However the RolEDX does export a spreadsheet compatible with most handheld office suites.

Q: Can I use my own call scripts?

A: Yes, the RolEDX will allow you to create and edit your scripts.

Instructions can be found here.

Q: What types of files can I import into the Roledx?

A: The Roledx can import files that come from your MLS and files that come from our FSBO providers. The Roledx cannot import any other types of files at this time.

Q: How do I create a folder?

A: At the top of the screen click “File�, then “New� then “Folder�. In the screen that comes up, click on the folder you want the new folder to go into. Then type the folder name, and click “Create�. See Picture

Q: Can I move folders in the folder list?

A: Yes, simply right-click on the folder you would like to move and click on either "Move Up" or "Move Down" See Picture

Q: How many listings can the Roledx hold?

A: We recommend holding no more then 3,000 listings in your database. Storing more then 3000 listings can result in the program running more slowly.

Q: Can Tasks and Flags be associated with more than one listing?

A: No, but the flags are a useful alternative.

Q: I'm only printing one letter out of mail merge. What's wrong?

A: Microsoft Word has a button called "merge to printer." It looks like the below picture.

When using mail merge you will need to use this button to print all your merge letters. If you cannot see this button you will need to show your mail merge toolbar you can do this by clicking on “View�, then “Toolbars�, then “Mail Merge.�

Q: Can I look up phone numbers and names for addresses that I pass on the street?

A: Yes, you can add the address in as a new listing and mark it for lookup. For instructions on how to do this:

Click Here

Q: Can I have the RolEDX separate the listings by what day they came in?

A: Yes. Click on “View�, then “Auto Organize�, then “Most Recent First.�

Q: When I mail merge I get an error from Microsoft Word that says "________.doc is a mail merge main document. Word cannot find its data source C:Documents and settingsAll UsersApplication DataRedxRolEDXmerge.csv" What's wrong?

A: Your Microsoft Word document has lost its connection to it's data source. The connection needs to be re-establish. For instructions:

Click Here

Q: My RolEDX has just finished importing and now only shows a big red X on the screen what do I do?

A: Close the RolEDX and re-open it the X will disappear.

Q: What is the RolEDX^TM?

A: The RolEDX^TM is a contact/listings manager program for Windows. This amazing product is loaded onto your desktop as part of the service setup process. Below are some of the time saving features of the RolEDX^TM contact manager:

• System to organize and manage all MLS expired listing, "For-Sale-By-Owner," and other real estate leads.
  
• RolEDX^TM can find owner information for property listings supplied by your MLS which don't contain that information.
  
• Automatically compares all leads against the national "Do Not Call" list.
  
• Creates and sends your own form letters. Works with Microsoft Word to enable you to do labels, envelopes and other merged documents.
  
• Print your own hotsheets.
  
• Built in Task Manager and other lead generating and productivity enhancing tools to help you manage all your real estate leads from any source. (Click here for more details.)

Best of all, this contact manager comes free with our service! As long as you are using it, you can take advantage of this powerful tool to help you manage all your leads. New features are constantly being added also! And because it was designed by real estate professionals, this program is sure to save you time, increase productivity, and help you sell more homes.

To view our product demo, go to http://www.theredx.com/demo.html.

Q: Does your expired service compare against the "DO NOT CALL" list?

A: Our service includes a contact/listing manager called the RolEDX^TM. With this program, you can import all your MLS and FSBO and other real estate leads, and have them compared automatically with the most current national "Do Not Call" list.

Q: How do I change the fields I see in the list view?

A: Click on the "Preferences" button then click on the "Show Columns" tab. To add a field (for example: Expired Date) click on "Expired Date" under "Available Fields". Then click on the arrow pointing to the right. Once "Expired Date" is under "Fields to Show" you can change the order of the fields by clicking on a field and clicking on "Move Up" or "Move Down." To remove a field (for example: Expired Date) click on "Expired Date" under "Fields to Show" then click on the arrow pointing to the left. See Picture

Q: Why should I work expired listings?

A: As you know, expired listings are RED HOT leads! However, these leads can take time to get the needed information to harvest them. We offer the RolEDX^TM and our expired listing lead research so you can spend your time selling not searching.

Q: I am a member of two MLSs. Can I import listings from both into the Roledx Lead Management software?

A: Yes. First you need to call us and add the second MLS to your account. Each additional MLS is $20 extra per month.

Q: Does the RolEDX lookup information for the surrounding area of an expired property?

A: No

Q: How do I sort my listings by Imported Date?

A: Click on the column header "Imported Date." When the arrow points up this field is sorted ascending. When the arrow points down, this field is sorted descending. See Picture.

Q: How do I sort the folders in the folder list alphabetically?

A: Click "View" then click "Alphabetize Folders." See Picture

Q: How do I delete a listing?

A: Click on the listing so that it's highlighted and press the delete key on your keyboard or click on the "Delete" button in the Roledx. See Picture

Q: With XLA I'm not getting all the cities I want? How can I add these cities?

A: Open the XLA import wizard by clicking "XLA Import" run through the wizard as normal. The XLA import wizard will give you the opportunity to select additional cities. Once the XLA import wizard is completed your changes will be automatically saved.

Q: Do I have to delete my active, pending, or sold listings myself? Can't the RolEDX do this for me?

A: The RolEDX has an automatic listing cleanup feature. For instructions on how to use this feature please:

Click Here

Q: Can I get my FSBO lists with my Expired lists?

A: Yes, you can! The RedX provides a FSBO service that delivers FSBOs directly to your RolEDX Leads Manager. Also, "For Sale By Owner" leads that are emailed by other companies can be imported into the RolEDX.

Q: What is the source of your For Sale By Owner leads?

A: We scan and search newspapers, magazines, websites, and various other public sources FSBO postings. In fact, we consult with real estate professionals in each area to determine the best information sources so we can provide the best quality and maximum quantity of leads for the lowest price.

Q: How current are the leads you provide?

A: Usually same day posted! Daily we scan and search all current 'For Sale By Owner' ads, 7 days a week. We know how important it is to you that the leads are 'fresh' and delivered quickly. The RedX collects and delivers ads the same day.

Q: How often do you deliver the leads?

A: Monday-Saturday. We send leads the same day they are posted! (Sunday leads are sent on Monday.)

Q: How accurate are your leads?

A: 99.99% accurate. We obtain our leads from public sources and deliver them to you as they are advertised. We make little to no changes to the ads. If there are any inaccuracies it typically originates from the source, such as the property seller or newspaper. In the case of a 'wrong' phone number from a reverse directory search, again, the source of the error typically originates from 'old or inaccurate' data from the directory providers.

Q: How do you screen out 'blind ads'?

A: The 'blind ad' is one that does not identify the broker or agent placing the ad. The RedX has a system of tracking and eliminating most blind ads. However, because there is no way to determine the source of all blind ads, we cannot catch them all.

Q: What FSBO providers are compatible with your service?

A: The RedX offers an excellent FSBO service that will deliver up-to-date FSBOs daily to your RolEDX. The RolEDX is also compatible with the following FSBO providers:

FSBO Hotsheet
www.fsbohotsheet.com 1-866-220-9409,

Landvoice
www.landvoice.com 1-888-678-0905

Arch FSBO
www.archtelecom.com 1-800-890-7575

By Owner Daily
www.byownerdaily.com 1-801-225-4648

FSBO Trac
www.realtoolstech.com 1-800-981-1135

Note: FSBO Trac needs to be added to your RolEDX by our support team if you need to add this to your RolEDX please contact customer service at (800)731-7339

Q: How do I import my FSBO listings into the Roledx?

A: First, make sure your FSBO provider is on our list of compatible providers. Second, make sure your provider emails you the listings in an attachment. Once you receive the listings in an attachment, save the attachment to your desktop. Open the Roledx. The Import Wizard on the right should automatically detect the file. Click "Yes, import this file." Your FSBO listings will then be imported into the FSBO folder.